If you are not getting the attention on your fault that has been logged, you need to escalate to the councillor and the Municipality. Do this by emailing both the Councillor and the Eservices. Please see below template for you to use. Please include us by adding us to the To line with the email address hello@unityincommunity.org.za as we keep track of escalated faults.
Subject: Must have the Reference Number #(Normally an F0000 Number) and the Address of the Fault Eg: 1234 Sarnia Road. Mount Vernon, Queensburgh
To: cllrsamantha.windvogel@gmail.com; eservices@durban.gov.za;hello@unityincommunity.org.za
Dear Councillor and Ethekwini, my Fault F000 has been unatended from Date, with regards to a Water*Electrical issue at this address. It has now been x amount of days since this fault has been logged and has not been resolved. Please escalate this issue for me so that it can be attended to and the resolution expedited.
My contact number is 083... should you need guidance or access to my property to resolve the issue.