Here’s the fastest, correct way to report an illegal water connection in eThekwini:
1) Safety first
Don’t confront anyone or touch exposed pipes/valves. Take clear photos/video from a safe distance—tampering with municipal water is a criminal offence (the City explicitly classifies unauthorised take-offs as theft).
2) Log it with eThekwini Water & Sanitation (get a reference number)
- 24/7 Water Services Helpline: 080 13 13 013.
- Toll-free Call Centre: 080 311 1111 (also accepted for water defects).
- WhatsApp (Water issues): 073 148 3477.
- Email: eservices@durban.gov.za.
- Online portal: “Report a Problem” → Water.
3) If you suspect fraud/bribery (e.g., syndicates, officials demanding money)
Report it to the City’s City Integrity & Investigations Unit (anonymous): 0800 20 20 20.
4) If there’s immediate danger or threats
Call SAPS 10111 as well. (Use in emergencies/in-progress crime.)
What to include in your report
- Exact address/location (pin if possible) and where the take-off is (e.g., “from meter box” / “from mains on verge”).
- Description (pipe/valve/bypass, flowing/not, exposed trench).
- When you observed it and if it’s ongoing.
- Photos/video from a safe distance.
- Your contact details.
Always ask for and keep the reference number.
Copy-paste WhatsApp template (073 148 3477):
Hi, I’d like to report an illegal water connection.
Address/Location: [street no., street, suburb]
Description: [e.g., pipe from mains tapped before meter; active flow]
Observed: [date & time]
Photos: [attach]
Please send me the reference number.