Here’s the quickest, safest way to report an illegal electricity connection in eThekwini (Queensburgh/Mount Vernon):
1) Stay safe first
- Don’t touch or go near the wires. Take a clear photo/video from a safe distance. Illegal connections can be lethal.
2) Log it with eThekwini Electricity (get a reference number)
- WhatsApp chatbot (24/7): 076 791 2449 — say “Hi” and follow prompts.
- Call (24/7): 080 311 1111 (toll-free).
- Email: electricity.faults@durban.gov.za.
- Online portal: “Report Electricity Faults” via the City site.
3) If it’s an Eskom-supplied area (outside City supply)
- Eskom Crime Line: 0800 11 27 22, eskom@whistleblowing.co.za, or SMS 31090.
4) If you suspect bribery, meter bypass scams, or municipal corruption
- Report to the City’s City Integrity & Investigation Unit: 0800 20 20 20 (anonymous).
5) If lives are at risk or crime is in progress
- Call SAPS 10111 as well.
What to include in your report
- Exact location (street address & nearby pole/transformer number if visible), description (e.g., “wire from house to streetlight pole”), when you saw it, and your contact details. Ask for a reference number.
Copy-paste WhatsApp template (City chatbot 076 791 2449):
Hi, I’d like to report an illegal electricity connection.
Address/Location: 300 Woodlands Avenue, Mount Vernon, Queensburgh
Description: Cable from property to streetlight pole; exposed wires near pavement.
Seen: Today at ~16:30.
I’m reporting for safety—please investigate. Kindly send me the reference number.