With eThekwinis new WhatsApp number, we can now enjoy:
· Faster customer validation – no address required, just your meter, connection or account number
· A new, improved WhatsApp chatbot layout for a better user experience
· Quicker service – improved system speed for logging faults and requests
· Easy follow-ups on logged queries and faults
· Customer satisfaction surveys to help us improve our service
· Multilingual support (FAQ)
· Frequently Asked Questions (FAQ) for quick self-help
· Live outage tracking through integration with web-based fault reporting
Email: Electricity.Faults@durban.gov.za
Contact Centre: 080 311 1111 (toll-free)
WhatsApp: +27647617930